Burn Permit FAQ

Burn Permit FAQ

Some of our residents don't have computers! How do they to use this system?
They can come into the office and register just as they would before, and you can enter their information into the system yourself. They can then call in with their regular telephone whenever they are burning.

How can residents pay for their permits?

Through our integration with PayPal, residents have the option to pay with a debit card or credit card, bank account, or PayPal balance.


Our township doesn't charge for permits. Does the system allow for free permits?

For free permits, the entire payment process is skipped, no cards or bank details required.

Can permits be submitted for approval before being issued?

Our system does provide this option. It is possible to request approval from both your staff, as well as landlords for residents who rent their homes.


What do we need to do for the automated phone system?

We use a state-of-the-art cloud-based system to make and receive phone calls, a local number for your area will be assigned to your department. The phone system operates through a digital phone number, that uses the internet (UOIP). We take care of everything remotely, removing the need for additional hardware or phone lines.


What kind of alerts can we send?

You can send an alert for anything you need to inform your residents of. Whenever there is a change to the risk level, a ban is put into effect/lifted, changes to pricing, promotions, etc. Residents will receive a text message, a phone call and/or an E-mail with your message, and you can control who receives the message by permit type, permit status, and geographical location.

 

Can we use our existing phone number?

At this time, it is not possible to directly use an existing number with our system. We would recommend that you have calls to your existing number forwarded to the number that we assign you, and advise your residents to use the new number.


My department uses Who's Responding. Is this system integrated with the app?

The Who's Responding app provides full access to the same information that you would find on the web-based control panel. Therefore, it is possible for you to see who is burning near your current location, or at a given address.


How do I delete a permit from the Web-Based Control Panel? 
To delete a permit, head to the Browse Permits page. Find the permit you wish to delete and use the Status Action Button on the left to bring up the Status change pop-up. You will see a Void Permit button on the left of the pop-up. Be sure to enter your signature in the signature box before selecting the Void Permit button. Select that button and it will ask you the reason for voiding the permit. Select your reasoning for voiding the permit and then hit Void. This will rid of the permit from the Browse Permits page. However, you will still be able to find the permit if it was deleted by mistake. 

To find the deleted permit, de-select all of the filter options and select the Voided filter option. This will bring up all the previously voided permits. 

For further instruction on how to delete a permit, find the BurnPermits.com Manual in the Knowledge Base. You will find the Voiding Permits instructions under Browse Permits. 

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