Manage/Edit Users

Creating a User

Note* - Creating users in the Who's Responding Module will allow the user access to the App along with any other web-based services such as Burn Permits. If you wish to create an admin user for the Burn Permits module only, you must create a user in the Admin Module. 

To create a user in the Manage/Edit Users tab, select the green + Create User button in the top right: 

Once in the Create User page, enter the appropriate information for that particular user:

The majority of the information is standard, in terms of entering the users email address, name, job title and location.

The specialties will be discussed in further detail in the dispatching section of the manual. However, this section is meant for those agencies that are dispatching units/teams that have specific specialties as opposed to dispatching based on job titles.

Next, if you wish for this user to receive Response Reports after each incident, select the box next to [Response Report]. Information on this report entails following with corresponding time stamps:

1. Who received the alert
   
2. Who opened the app
   
3. Who selected responding

 Just under the user information section is the Alerting section where you can assign what alerts the user will be receiving: 

Not only can you select what department or station that this user will receive alerts for, you can also indicate if the user will be receiving alerts by text message, phone call or email.

If you wish to have a user receive text messages and phone calls, fill in the user’s cell phone number and cell provider in the indicated fields.

 

The final step in creating a user is the permissions. You have the ability to select any permission to associate to the user. There are pre-filled templates such as the Firefighters, Officers and Admins. By selecting one of the three options, it will pre-fill the recommended permissions. From there you can add or subtract various permissions:

Next to the permission is the description of what that particular permission allows the user to see or do within the system. With the description is the recommended use for the permission, whether it be firefighter or officer/chief view only.

Once the permissions are filled out, select  to save the user.

As soon as you save the new user, their account will appear in the Manage Users table where you will be able to find their login information for the Who’s Responding App:

The highlighted information (i.e., email and password) are what is required to gain access to the Who’s Responding App.

Editing a User

To edit a user, select the blue pencil attached to their account:

This will bring up the same fields that are brought up in the Create User section. When editing the information in these fields, be sure to select .  

Also, it should be noted that the only information that cannot be changed is the password for their App.

Deleting or De-activating a User 

To Delete a user, select the red garbage can to the right of the user’s account:

The system will prompt you to ensure that you wanting to delete the user:

To continue with the termination, select OK. The user will be deleted immediately from the system and they will no longer be able to access the agency’s Who’s Responding App.

To De-activate a user, select the Status icon on the left of the users account:

When you select the icon, it will turn red, signifying that the account has been de-activated:

Manage User Subscriptions 

To manage/change a user’s subscriptions (i.e., the department/station for which they receive alerts), select the Manage Users Subscription button:

This will take you to the User Subscriptions page (Click the link to jump to the User Subscriptions section of the manual).

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