Notification Log

Notification Log


Overview


  1. Manage Alert Subscription – this will link to another page where Staff can update a resident’s alert subscriptions (i.e., phone number, email, etc.).
  2. Send Alert – Staff can send alert messages to all account holders.
  3. Quick snapshot of the people notified Today, This Month, This Year. Also, the credit balance for BurnPermits.com
  4. Notification Log – Every person notified or attempted to be notified will fill out this table. Their name is associated to a timestamp of when the notification went out.
  5. Delivery of Message – this column shows the type of notification method that was received by the resident. A green check mark  indicates that the message was delivered. A broken chain  indicates that the particular notification method (i.e., text message failed to be delivered).
  6. Message text – record of the message that was sent out to the recipients.
  7. Credits Used – count of the credits used for the message sent:
    1. Email = 0.5 credits
    2. Text message = 1 credit
    3. Phone Call = 1 credit

Manage Alert Subscriptions


To edit or delete resident alert subscriptions, select the Manage Alert Subscribers:



This will send you to the Manage Alert Subscriber Page. Here you click on any of the blue highlighted text to either edit or delete:




Send Alerts


To send alerts to your residents who have created accounts through BurnPermits.com, select the Send Alerts button:


A pop-up will appear where you can enter the Subject Matter, the Subject Text and Filter who will receive the message based on permit type, permit status and payment status:



Next, the Map Boundaries will show you who where your messages will be going and you will be able to select the type of notification methods you would like to send (i.e., SMS/Text message, E-mail and Automated Phone Calls):


You will be given the credit cost breakdown based on the method of notifications sent out. Once you are satisfied with the message and notification methods, select Send.


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