Responder Limits

Responder Limits

The Responder Limits section is meant for those department/agencies that wish to dispatch their personnel based on job title or specialties. This would be the case for Career departments issuing a Limited Callback or a Police Service dispatching a Critical Incident Unit involving multiple different specialty officers.

If an agency has an incident that only requires a limited response, for example a 5-person callback, the system will provision for only allowing 5 responders to claim that callback/shift, etc. It is meant as a tool to help save unnecessary costs for agencies.

To enable a Responder Limit like the 5-person callback, 3 steps are required:

  1. Create Responder Groups 
  2. Created Canned Messages to associate triggers
  3. Create Triggers that place limits on calls

 


Creating Responder Groups 

Responder groups can be created based on job title or specialty (i.e., high angle rescue, explosive disposal unit, etc.)

The idea is to associate users with groups in order for the limit to initiate each time a user selects the responding button.



To create a responder group, select +Add Responder Group:



A new field will pop-up on the screen. From here you can give the group a name (i.e., Firefighter, drone team, etc.). Then in the box to the right of the name, add the associated job titles by clicking on the field and selecting the job title(s) or specialty/specialties from the dropdown.


It is important to assign all job titles or specialties (depending on how your groups are setup) to a group(s). The reason being, if there is an unassociated title or specialty and a user has that title/specialty associated to their account, when they select responding in the App, the limits will not take effect for that person. In essence, that one person will not go towards the count (i.e., 1 of 5 firefighters responding). They will be a “free-floater” within the system. 


The system will show you any unassociated titles/specialties: 



When all groups are created and have their job titles or specialties assigned, select Save Responder Groups.


Each group will have a Yellow People button to the right. By selecting this button, you will be able to see all users associated to that group:





To delete a responder group, select the Red Garbage Can just under the yellow people button.



To move/re-order the groups use the up and down arrows to the left of the responder group name.



Modifying the order of these groups changes which group accepts a job title first, before trying the next available group.


For example, if we had two responder groups. One being Firefighters and the other being Officers. During a callout, if there was a call that required 4 firefighters and 1 officer and the ordering was firefighter first then officer. It would fill the firefighter positions first then the officer position. So, say a Captain wanted to fill the officer position of the callout and selected responding, it would likely throw this Captain into the firefighter slot because we are allowing Captains to be accepted to the firefighter responder group. So we would likely want to re-order the responder groups so Officers is the first to be filled.

 

Creating Canned Messages to Associate Responder Limits

To create a Canned Message that will initiate the responder limit, you must put square brackets around the text:




This will link up with the triggers.

 

Creating Triggers

To create a Trigger, both the Responder Groups and the Canned Messages must be in place. If both are set, select the +Add Trigger button:



The system will take you to the triggers page where you will be able to create the trigger, which sets up the limits for responders.





  1. Trigger text – assigning the name of the trigger. 
    1. IMPORTANT: the trigger name MUST match the associated canned message identically in order to associate the limit.
  2. Reason text - you can edit the Reason Text, which is the pop-up that users will see if they are the 6th user to select responding on a 5-person callback.
  3. Then you can associate how many users of each responder group can be associated to this trigger. So, using the example of the 5-person callback we would set the limit to 1 officer and 4 firefighters. In this example, once an officer selected responding, that position is now filled. If another officer, hit responding, they would be accepted to the call as a firefighter.   
  4. Once everything looks appropriate, select Create.

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