Unavailability

Unavailability


Unavailability Record


Users have the ability to set their unavailability times within the Who’s Responding App. The Unavailability section within the Control Panel will show you all of the dates and times that your personnel are unavailable. 





The record of personnel unavailability can be seen either as a Table (Figure 1) or as a Calendar View (Figure 2). In either view, you will be able to see when members are not available to respond, giving you more information as to your available resources should an incident occur.

In the Calendar View, in order to see the specific times a member is unavailable, just click on the name of the user and a pop-up will appear, showing the specifics of their unavailability entry:




Deleting Unavailability Entries 

In the case that a member is no longer unavailable, they have the ability to delete their entry from the app and set themselves as available. In the case that they do not delete their own entry, admin staff/officers will have the ability to delete the entry from the Control Panel. However, one can only delete an entry if the entry has not either already taken place or in the midst of happening.

To delete an entry from the Table View, Search the user and select the trash can associated with that entry: 



The system will ask if you are sure you wish to delete the entry. Select OK to confirm the termination.


If you would like to delete multiple entries, select the dates you would like to delete and select Delete Selected down at the bottom of the page: 


Again, the system will ask you to confirm the termination. Select OK.


To delete an entry from the Calendar View, select the entry you would like to delete and select the Delete Date button: 

The system will ask for confirmation of termination. Select OK.


Unavailability at a Glance


Not only will you see who is unavailable on your TV View on your Smart TV, but you will also be able to see who is currently unavailable in the Unavailability page:

Next to the names of your personnel are dots. If someone is Available, the dot will be green. If someone is not available, the dot will be greyed out.


Unavailability by Member 


To find the specific entries for one member of your team, select their name and it will provide all entries for that particular member: 




This information can be provided in either Table or Calendar View.


Additionally, you can also search for a particular user’s entry:


The search bar feature is only available for the Table View.


Importing Multiple Entries for Unavailability 


Right now, the Who’s Responding App does not allow for mass unavailability entries (this will be changed in the new update). However, Admins will be able to manually enter mass entries through the Unavailability page.

To add unavailability for a single date or multiple dates, select the member that the dates are for and select +Add Unavailability:



A pop-up will appear where you can enter the date range, the days of the week the member will be unavailable for and the times of day. For example, if a member of the team works 9-5, Monday-Friday:

Then select Save. This will create multiple entries for those days and times for the date range that you selected.



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      Manage Users    Manage/Edit Users          Creating a User          Editing a User          Deleting or De-activating a User              Manage User Subscriptions User Subscriptions Unavailability          Unavailability Record          Deleting ...

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