Manage Accounts
Editing/Deleting Accounts and Addresses
To make changes to any resident account, select the Blue Pencil attached to the resident’s account on the right side: The Edit User Section will pop up where Staff can make the necessary changes: Editing the address is a delete and/or add process. ...
Accessing Permits Under One Account
To quickly see and access the permits under a specific resident. First, search for the resident by name or address in the search bar: Once you have located the resident, select the Grey Number under the Number of Permits section of the table: This ...
Editing/Adding Phone Numbers
Staff can quickly edit and add phone numbers to resident’s accounts. It is important to have this information be accurate because the phone system requires that the resident input the phone number associated to their account. If they enter a ...
Address Activity
Staff can quickly access the Address Activity/Burn History of a particular resident by selecting their address: A Burn History pop-up will appear showing you the location of the address, how many times this resident has burned, their permit, when ...
Account Status
Staff have the ability to De-activate accounts, which will prohibit the resident from logging into the online permit application process. To de-activate an account, select the Status button on the left side of the Browse Accounts table . As soon as ...
Address/Permits Map
To access a high level overview of the residents who have applied for a permit and their associated addresses select the Address Map button: A pop-up window will appear showing you the map of all permit holders in your area: From here, you can click ...
Manually Creating Accounts & Permits
If creating a permit for a resident who is applying and paying in person (“Walk-Ins”): Create the account and permit on the Web-Based Control Panel. This will ensure that there is One account/permit holder. DO NOT create permits for residents through ...
Manage Accounts - Overview
Creating Accounts and Permits manually either at the fire department or town office. Address map – high level view of the those that have accounts/permits within the municipality. Status of the account holder, staff can deactivate a resident’s ...